Intake QA Coordinator

About the role

The Intake QA Coordinator ensures the accuracy, consistency, and quality of the claimant intake process for a legal‑focused performance marketing company. Working remotely, you will audit intake data, re‑engage unresponsive claimants, and support quality‑assurance initiatives across multiple platforms.

Key responsibilities

• Audit intake cases to verify accuracy, completeness and compliance with established criteria.
• Review intake call recordings in Balto and external call‑center systems to assess quality and protocol adherence.
• Process and log returned cases from clients with precision.
• Proactively re‑contact unresponsive claimants within defined service‑level agreements.
• Track and update case viability status in Salesforce and with third‑party partners.
• Ensure intake workflows align with QA standards and escalate inconsistencies.
• Collaborate with Intake/QA and Operations teams to identify trends and suggest process improvements.

Required profile

• Experience with quality‑assurance and case‑review processes.
• Exceptional attention to detail and ability to spot errors or missing information.
• Strong verbal and written communication for claimant engagement and internal collaboration.
• Effective time‑management and organizational skills to handle multiple responsibilities.
• Proactive problem‑solving attitude and reliable execution of workflows.

Required skills

• Salesforce/Litify
• Five9
• Balto
• ClickUp
• Retool