Engagement Coordinator Trainee

About the role

A highly organized, customer-focused Engagement Coordinator Trainee is sought to support patient engagement and scheduling for one of the company's clients. The role offers hands-on training in patient communications, appointment coordination and customer service within a fast-paced healthcare environment. It is based on site in Asuncion, Paraguay.

Key responsibilities

• Serve as the main point of contact for patients by phone, email, messages and other channels
• Schedule, reschedule, cancel and confirm patient appointments accurately and efficiently
• Manage high volumes of inbound and outbound communications with professionalism and empathy
• Provide appointment, service and follow-up information to patients
• Ensure HIPAA compliance in all communications
• Maintain accurate patient records and update scheduling systems
• Follow established workflows and coordinate with healthcare providers and internal teams
• Resolve scheduling inquiries promptly and document patient interactions

Required profile

• High school diploma required; associate's or bachelor's degree preferred
• Excellent written and spoken English (required)
• Experience in customer service, scheduling, patient coordination, call centers or similar roles preferred
• Experience supporting U.S. companies preferred
• Healthcare, medical office or clinical experience is a plus

Required skills

• Experience with scheduling software, CRM systems or similar tools preferred
• Strong organization, time management, teamwork and multitasking skills
• Professional handling of phone-based interactions

What we offer

• Competitive compensation paid in USD
• 20 days of paid time off per year
• Professional growth and career development opportunities
• Company-provided equipment and a collaborative, multicultural team

The working week is Monday to Friday, 8:00 AM to 5:00 PM U.S. Central Time, with hours in Paraguay shifted by one hour depending on U.S. daylight saving time. Successful candidates must complete pre-employment verification and a background check.