Field Service Dispatch Representative B2B

About the role

The Field Service Dispatch Representative B2B supports Tigo’s mission to connect people and improve lives by managing the workflow of mobile technicians. You will ensure that assigned mobile units follow their routes, that tasks are optimally scheduled, and that service standards are met.

Key responsibilities

• Monitor and manage the work orders assigned to mobile technicians, ensuring timely closure, advancement, and reallocation of tasks.
• Maintain compliance with the daily route plan and internal processes.
• Contact customers to confirm technician visits, validate additional packages, and reschedule tasks as needed.
• Advance work orders to the appropriate resources based on demand.
• Reassign dropped tasks to available technicians throughout the day.
• Track mobile units in the QAP modality and update the installed base for equipment regularisation.
• Record product costs, report mass events, and manage customer communications for re‑scheduling.
• Control attendance of assigned mobile units and log deviations in the CSI system.

Required profile

• University student pursuing a degree in Computer Engineering, Systems Analysis, Networks or related fields.
• At least 1 year of experience in a similar responsibility.
• Intermediate level of English.
• Fluent in Spanish and Guaraní.

Required skills

• Proficiency with standard computer tools applicable to the role.

What we offer

• Opportunity to work on challenging projects within a leading telecom company.
• Professional growth in a dynamic, innovation‑focused environment.
• Contribution to digital transformation initiatives in Paraguay.