Ejecutivo de Servicios – Premium Customer Support

About the role

We are looking for a Service Executive to provide premium, remote support to our corporate customers. The role acts as the main point of contact, handling inquiries, requests and complaints related to plans, services, equipment and billing. You will work in a fast‑paced environment, ensuring quick and analytical resolutions in line with service level agreements.

Key responsibilities

• Manage client queries, requests and complaints regarding plans, services, equipment, billing analysis and collections, following each case to closure.
• Prepare consolidated invoices and analyze billing disputes.
• Process equipment orders, authorizations, plan changes, consumption limit extensions, purchases and balance transfers.
• Coordinate surveys, installations, relocations, migrations for cable and fiber optic services, tracking them until completion.
• Respond within established timeframes for billing issues, using the designated system and proper channeling.
• Achieve performance targets and area objectives.
• Make decisions and evaluate situations to route resolutions appropriately.
• Maintain required documentation according to procedures.
• Perform SIM‑card changes, activate additional services (data packages, etc.) and manage client access types.

Required profile

• At least 1 year of experience in a call‑center environment (HVC, SME, social media, retail or back‑office).
• University student pursuing a degree in Administration, Economics, Commercial Engineering, Marketing, International Trade or a related field.
• Intermediate level of English.

Required skills

• Computer literacy – intermediate to advanced.
• Proficiency in using standard office and CRM tools.
• Intermediate English communication skills.