Asesor de Cuentas Micro y Small Inbound

About the role

Join Tigo as an Inbound Account Advisor focused on the Micro and Small business segment. You will provide specialized phone support, help customers adopt new products, and contribute to the growth of their businesses.

Key responsibilities

• Deliver differentiated telephone assistance, fostering loyalty, retention and development of Micro & Small clients.
• Manage end‑to‑end case processes, ensuring timely resolution and proper notification.
• Inform customers about new services, products and pricing, and capture emerging needs.
• Coordinate with back‑office, development teams and other support channels.
• Advise clients on contract modifications to ensure efficient administration.
• Handle cases using Salesforce and respond to emails via Outlook or Zendesk while meeting SLA targets.
• Process account activation, deactivation and modification requests.
• Maintain and validate the Micro & Small segment database in Salesforce or future platforms.

Required profile

• At least 1 year of experience in a similar customer‑service or sales role, preferably in retention or convergent services.
• University student in Administration, Commercial Engineering, Marketing, Psychology or related field.
• Intermediate English is a plus.

Required skills

• Proficiency with Salesforce for case management.
• Experience using Outlook for email communication.
• Familiarity with Zendesk ticketing system.