Call Center Field Service Advisor

About the role

Tigo is looking for a Call Center Field Service Advisor in Fernando de la Mora. The position follows mobile devices assigned to it, ensuring the route plan is met and management times are optimized while respecting policies, standards and procedures set by the regulator (MIC).

Key responsibilities

• Manage work orders efficiently (closing, advancing and replenishing them) and follow the route plan.
• Contact customers to confirm technician visits, validate additional packages and requests, reschedule tasks and report mass events.
• Advance work orders to resources as needed and replenish fallen tasks each day.
• Follow mobile devices on the QAP route plan and modify installed base for equipment installation and regularization.
• Register CUVs and quote product costs according to purchase orders, and report mass events reported by mobiles in the area.
• Control the presence of mobiles under your charge and load event logs via CSI according to the purchase order.
• Follow up with customers on task rescheduling and obtain customer confirmation of completed work.

Required profile

• 1 year of experience in similar responsibilities.
• Background in computer engineering, call center or customer service.
• University student in Computer Engineering, Systems Analysis, Networks or related fields.
• Intermediate English (desirable).