Remote Patient Support Operator

About the role

We are looking for a reliable Remote Operator based in Paraguay to provide high‑quality support to patients of a U.S. medical practice. The role follows New York business hours and requires professional phone communication in English.

Key responsibilities

• Answer incoming patient calls courteously and professionally.
• Assist patients with scheduling, rescheduling, or canceling appointments.
• Provide general information about services and send appointment reminders.
• Contact insurance companies to verify coverage for medical equipment.
• Record and update patient information accurately in internal systems.
• Follow communication scripts and guidelines to ensure consistency.

Required profile

• Strong verbal communication skills in English.
• Previous experience in customer service, medical office support, or call‑center environments (preferred but not required).
• Reliable internet connection and a quiet, distraction‑free workspace.
• Ability to multitask and handle patient interactions with empathy and professionalism.

Required skills

• Basic computer skills (email, scheduling systems, data entry).