Customer Service Representative – Medical Scheduling

About the role

This position involves handling inbound calls from patients seeking urological care, as referred by their Primary Care Provider. The representative will ensure prompt call answering and provide comprehensive support throughout the patient scheduling and communication process.

Key responsibilities

• Create, reschedule, and cancel patient appointments.
• Interact with onshore and offshore office staff to resolve patient issues.
• Review patient charts for doctor feedback and instructions.
• Register new patients and update patient and pharmacy information.
• Process prescription refills and verify medical insurance via the PM system.
• Send messages to doctors, office managers, and clinics regarding prescriptions, engagement, and patient requests.
• Assist patients with portal issues for uploading medical documents.

Required profile

• High School Diploma or equivalent (a plus).
• At least 1 year of experience in a customer service scheduling role, preferably in the medical field.
• Excellent verbal communication and active listening skills.
• Proven ability to meet KPI goals and performance metrics.
• Strong computer literacy with the ability to navigate multiple systems simultaneously.
• Flexibility to work evenings, weekends, and holidays as needed.

Required skills