Junior Technical Operations Engineer (Routing)

About the role

Join Infobip’s Routing team to ensure top‑notch route quality for global clients. You will monitor quality markers, handle spam complaints, and work closely with internal and external stakeholders to improve routing performance.

Key responsibilities

• Analyze and monitor quality markers (DR, CR, delays) across providers, networks, routes, and clients.
• Handle spam complaints, manage whitelisting/blacklisting requests, and notify relevant parties.
• Collaborate with development teams to expand usage and efficiency of routing‑related features.
• Proactively suggest and implement monitoring systems to prevent downtime and performance issues.
• Provide continuous feedback to engineering teams to improve products based on client needs.

Required profile

• Tech enthusiast eager to build a career in a dynamic environment.
• Strong interest in IT topics such as querying languages, programming logic, and computer networks.
• Customer‑focused mindset with excellent communication skills in English.
• Analytical and curious, willing to dig deeper to solve technical problems.

Required skills

• Knowledge of querying languages.
• Understanding of programming logic.
• Familiarity with computer networks.

What we offer

• Competitive compensation with performance‑driven bonuses and regular reviews.
• Flexible hybrid work model combining in‑person collaboration with remote work.
• Employee Stock Ownership Plan (ESOP) allowing participation in company success.
• Work‑life balance initiatives, including generous time‑off and special leave days.
• Career mobility, upskilling, mentorship, and international mobility opportunities.