Account Specialist

About the role

We are seeking an Account Specialist to support our Enterprise Accounts and ensure smooth maintenance operations for our property‑management marketplace. You will monitor work orders, spot potential issues early, and provide Account Managers with timely visibility into account activity. Fluency in English, strong organization, and the ability to juggle multiple priorities in a fast‑paced environment are essential.

Key responsibilities

• Monitor work orders across assigned Enterprise Accounts and flag escalation risks.
• Review daily work‑order queues to keep requests moving through the workflow.
• Identify stalled orders, missing information, unassigned vendors, pending approvals, and other blockers.
• Update work‑order statuses, notes, and records in multiple Property Management Systems.
• Maintain accurate documentation of concerns, decisions, and account activity.
• Proactively escalate operational risks and provide clear visibility to the Account Management team.
• Support Account Managers by preventing customer‑facing issues through early detection and follow‑up.

Required profile

• Strong written and spoken English (C1+).
• Excellent organizational skills and attention to detail.
• Ability to identify problems, prioritize tasks, and take initiative.
• Comfortable working independently while collaborating with cross‑functional teams.
• Previous experience in operations, customer service, account support, or administration is a plus.

Required skills

• Proficiency with web‑based platforms.
• Experience using Property Management Systems (PMS) or similar workflow tools.

What we offer

• Competitive salary of $1,200 USD per month.
• On‑site position in Asunción, Paraguay.
• 40‑hour workweek with two days off, aligned with U.S. Central Time.
• Professional, multicultural work environment with growth opportunities.