Luxury Client Advocate

About the role

Veta Virtual is seeking a Luxury Client Advocate to serve ultra‑high‑net‑worth (UHNW) customers in the luxury jewelry sector. This relationship‑first, discretion‑driven position supports the sales team by championing the client throughout their journey.

Key responsibilities

• Build and nurture long‑term relationships with a portfolio of UHNW clients, ensuring every need is met with professionalism and white‑glove care.
• Advocate for clients during the sales process, anticipating needs, coordinating next steps, and maintaining seamless touchpoints without handling the sale directly.
• Manage client interactions and maintain accurate data in HubSpot and Podium, providing timely follow‑ups and a complete client history.
• Represent the unified assistant identity (“Quinn”) across all communications to deliver a consistent, elevated experience.
• Coordinate internally with the broader team via Slack and G Suite to ensure efficient, consistent service.
• Support onboarding and operational workflows using Zendesk to keep the client experience smooth.
• Proactively resolve client questions and concerns, often before the client raises them.

Required profile

• Minimum 2 years of client‑facing experience in customer support, client relations, or advocacy.
• Experience in luxury retail or a high‑end service industry is a strong plus.
• Comfortable engaging with UHNW clients, understanding the pace, discretion, and expectations required.
• Proficiency with CRM and client‑management tools such as HubSpot, Podium, or Zendesk.
• Excellent written and verbal English communication skills.
• Strong organizational abilities with a detail‑oriented mindset.
• Resourceful and intuitive, able to anticipate and resolve issues promptly.

Required skills

• HubSpot
• Podium
• Zendesk
• Slack
• G Suite

What we offer

• Competitive salary in USD per month, based on experience.
• Fully remote work with an 8‑hour shift aligned to US Mountain Time.
• Three weeks of paid time off per year plus U.S. holidays.
• Opportunity to work with a prestigious luxury jewelry brand.