Virtual Assistant - Plumbing Industry (Housecall Pro)

About the role

A plumbing company is looking for a proactive, organized and customer-focused Virtual Assistant with hands-on experience in the plumbing industry and proficiency in Housecall Pro. The VA supports daily plumbing operations by handling customer calls, scheduling service appointments, coordinating technicians and keeping accurate job records. The role suits someone who understands plumbing service workflows and can manage customer communications and scheduling in a fast-paced environment.

Key responsibilities

• Handle inbound calls and respond to customer inquiries about plumbing services
• Schedule plumbing appointments based on customer availability, technician schedules and service priorities
• Dispatch technicians to scheduled jobs, ensuring efficient routing and scheduling
• Create and update jobs, manage appointments, maintain customer records and track job statuses in Housecall Pro
• Contact customers to confirm appointments, give updates and follow up on completed or pending services
• Communicate with customers and technicians about schedule changes, delays and urgent requests
• Assist with daily reports, recordkeeping, data entry and other administrative tasks
• Keep job information accurate and service appointments properly documented

Required profile

• Hands-on experience with Housecall Pro
• Previous experience with a plumbing company or within the plumbing industry
• Understanding of plumbing service workflows, job scheduling, technician dispatching and customer service operations
• Experience handling inbound calls and coordinating service appointments
• Ideal candidate: understands how a plumbing business operates and can support its daily activities with minimal supervision; candidates with only general virtual assistant or customer service experience may not be suitable

Required skills

• Strong written and verbal English
• Excellent organization, attention to detail and ability to multitask and prioritize urgent requests
• Proficiency in administrative tasks, recordkeeping and reporting
• Ability to work independently and coordinate with customers and field technicians