Customer Support Technician

About the role

As a Customer Support Technician at Infobip, you will provide technical assistance to clients using our full‑stack cloud communication platform. You will troubleshoot issues, deliver solutions, and ensure a high‑quality experience for customers worldwide.

Key responsibilities

• Provide technical support for issues related to SQL, programming logic, and computer networks.
• Analyze and resolve problems using a systematic, analytical approach.
• Maintain responsive, solution‑oriented communication with clients, partners, and internal engineering teams.
• Operate effectively in a fast‑paced environment with shifting priorities.
• Continuously learn about product functionality and identify improvement opportunities.

Required profile

• Minimum 2 years of experience in a technical customer support role.
• Strong analytical mindset and ability to troubleshoot complex technical problems.
• Excellent organizational skills, attention to detail, and patience.
• Effective communication in English and the local language.
• Curiosity and a proactive attitude toward learning and process improvement.

Required skills

• SQL
• Programming logic
• Computer networks

What we offer

• Competitive compensation aligned with market standards and performance‑based bonuses.
• Flexible work arrangements.
• Opportunities for continuous learning and career growth within a global technology company.