Customer Service Representative

About the role

You will join a digital platform serving ministries and churches, learning the company’s mission and tools through training materials, Loom videos, and the CRM. Your primary focus is to manage client onboarding, ensure a smooth member experience, and gather video testimonials.

Key responsibilities

• Review interactive training dashboards, FAQs, and company documentation.
• Study Loom videos, the website, and CRM pipelines to understand the platform.
• Submit daily recaps of completed tasks, challenges, and support needs.
• Explain the business and demonstrate resourcefulness in finding information.
• Manage the client onboarding process and oversee the member experience.
• Set up methods to capture client video testimonials.
• Participate in daily check‑ins and weekly team huddles.

Required profile

• Previous customer service experience.
• Self‑starter able to work without constant supervision.
• Strong work ethic and willingness to learn.
• Clear communication skills for daily recaps and team meetings.
• English proficiency at C1/C2 level.

Required skills

• GoHighLevel (CRM) – preferred but beneficial.

What we offer

• Payment in USD or local currency, based on candidate preference.
• Remote work arrangement.
• Schedule: Monday‑Friday, 08:00–10:00 CT (10 hours per week).
• Opportunity to grow within a mission‑driven organization.