Customer Service Agent

About the role

DHL Express Paraguay is looking for a Customer Service Agent based in Asuncion. The role involves coordinating and monitoring international air, sea, road and multimodal freight operations from origin to final destination, while ensuring high‑quality service for internal and external customers.

Key responsibilities

• Coordinate and manage international air, sea, road and multimodal transport operations.
• Administer cargo bookings with logistics providers, securing space and meeting agreed conditions.
• Arrange cargo pickups at origin and communicate operational information to customers and stakeholders.
• Continuously track shipments and monitor key operational milestones until delivery.
• Verify the accuracy and consistency of international transport documentation (AWB, HAWB, BL, HBL, etc.).
• Inform customers about shipment status and any operational deviations.
• Handle operational incidents and coordinate solutions with relevant areas to minimise impact.
• Record and keep operational data up‑to‑date in corporate systems, ensuring data quality and traceability.

Required profile

• Studies in International Trade, Administration, Logistics, Industrial Engineering or related fields.
• Minimum 2 years of experience in customer service, freight forwarding, international logistics, cargo transport or foreign trade.
• Knowledge of air, sea, road and multimodal transport processes.
• Experience with international transport documentation (AWB, HAWB, BL, HBL).
• Intermediate English for document interpretation and communication with international customers and agents.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Experience with logistics management platforms and operating systems.

What we offer

• Equal‑opportunity employment with reasonable accommodations for candidates with disabilities.