Telecobrador – Cobranza y Recuperación de Deudas

About the role

The Telecobrador will handle both outbound and inbound calls to follow up on payments and recover overdue debts for Bull Gestiones. You will contact clients, negotiate payment plans, record information in internal systems, and monitor agreed commitments while ensuring compliance with data‑protection and customer‑treatment policies.

Key responsibilities

• Manage outgoing and incoming collection calls.
• Negotiate payment arrangements and handle objections.
• Accurately record and update client data in internal platforms.
• Track and follow up on payment commitments.
• Collaborate with the team to meet collection targets.
• Adhere to company policies and relevant data‑protection regulations.

Required profile

• Clear, empathetic telephone communication.
• Strong negotiation and objection‑handling abilities.
• Organizational and time‑management skills with attention to detail.
• Goal‑oriented, able to work under pressure while maintaining professionalism.
• Basic knowledge of office tools and willingness to learn new collection systems.
• Minimum 6 months experience in a call‑center, collections or customer service role.
• Completed secondary education and availability for full‑time onsite work.

Required skills

• Spreadsheet software (e.g., Excel).
• Database management tools.

What we offer

• Base salary plus performance bonuses.
• Positive work environment.
• Development plan with growth opportunities.
• Continuous training in negotiation, communication and portfolio management.