Técnico de Help Desk

About the role

We are looking for a Help Desk Technician to join our technology support team in Asunción. The role involves assisting users with educational and business platforms, ensuring smooth operation of hardware, software and network resources.

Key responsibilities

• Provide first‑line technical assistance to users both onsite and remotely.
• Diagnose, troubleshoot and resolve incidents related to hardware, software, operating systems and networking.
• Support learning management systems, preferably Canvas and Moodle.
• Document procedures and maintain accurate records of support activities.
• Collaborate with other IT staff to improve service quality and support academic or ERP systems.

Required profile

• Technical or university education in Computer Science, Information Systems or a related field.
• Proven experience in a Help Desk or technical support environment.
• Strong communication skills and a service‑oriented attitude.
• Ability to work proactively and manage multiple incidents efficiently.

Required skills

• Hardware troubleshooting and maintenance.
• Software installation, configuration and support.
• Operating system administration (Windows, Linux, etc.).
• Networking fundamentals.
• Canvas LMS and/or Moodle administration.
• Remote support tools.

What we offer

• On‑site work in Asunción, Monday‑Friday 08:00–18:00 and Saturdays 08:00–12:00.
• Opportunity to work with educational technology platforms.