Senior Telecom Account Manager

About the role

As a Senior Telecom Account Manager at Infobip, you will build and strengthen long-term partnerships with telecom operators and act as their primary commercial point of contact. You will drive collaboration, operational excellence and sustainable revenue growth, working closely with cross-functional teams in a fast-evolving, technology-driven environment.

Key responsibilities

• Develop and maintain strong, trusted relationships with key telecom accounts.
• Lead commercial negotiations, including pricing discussions and contract renewals.
• Serve as the main point of contact for telecom partners, handling communications, escalations and service updates.
• Collaborate with sales, marketing, technical support and other teams to coordinate service delivery.
• Prepare and present Quarterly Business Reviews, showing value delivered and growth opportunities.
• Analyze usage and performance data to propose optimization strategies and support business development.
• Manage billing inquiries and disputes, and facilitate the onboarding and rollout of new services.
• Monitor industry trends and market pricing with Business Analysts.

Required profile

• Bachelor's or Master's degree in Business, Management or a related field.
• Strong negotiation and relationship management skills with a clear commercial mindset.
• Proven ability to analyze data and turn insights into business decisions.
• Excellent written and verbal communication, with fluency in English.
• Self-motivated, able to work independently and collaborate across teams.
• Nice to have: additional languages.

Required skills

• Proficiency in MS Office, especially Excel for data analysis and reporting.

What we offer

• Compensation aligned with experience and market standards, with performance-driven bonuses and regular reviews.
• Flexible work arrangements combining in-person collaboration with remote work and flexible hours.
• Employee Stock Ownership Plan (stock options).
• Time off, special leave days and a hybrid model tailored to local regulations.
• Internal mobility, upskilling, mentorship and training programs.
• Short and long-term international mobility opportunities.