Remote Operator
Metropolitan Foot Care
Job description
About the role
We are looking for a reliable Remote Operator to provide high‑quality support to patients of a U.S. medical practice. The role is fully remote, based in Paraguay, and follows New York business hours. You will handle phone interactions, appointment scheduling, and basic administrative tasks.
Key responsibilities
- Answer incoming patient calls professionally and courteously.
- Assist patients with scheduling, rescheduling, or canceling appointments.
- Provide general information about services and send appointment reminders.
- Contact insurance companies to verify coverage for medical equipment.
- Record and update patient information accurately in internal systems.
- Follow communication scripts and guidelines to ensure consistency.
Required profile
- Strong verbal communication skills in English.
- Previous experience in customer service, medical office support, or a call‑center environment (preferred but not required).
- Reliable internet connection and a quiet, distraction‑free workspace.
- Ability to multitask and handle patient interactions with empathy and professionalism.
Required skills
- Basic computer skills (email, scheduling systems, data entry).
What we offer
- Competitive salary of $500 USD.
- Full‑time remote work with a Monday‑to‑Friday schedule (8 am‑7 pm Mon‑Thu, 8 am‑5 pm Fri).
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Published 1 month ago
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Metropolitan Foot Care
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