French-Speaking STR Specialist (Virtual Assistant)

About the role

A fully remote position supporting the day-to-day operations of a short-term rental portfolio. The ideal candidate is fluent in French and English, highly organized, and experienced in guest communication and property management operations.

Key responsibilities

• Communicate with guests in French and English across Airbnb, Booking.com, VRBO and other platforms, responding promptly to inquiries, requests and issues during their stay.
• Manage reservations, availability, check-ins, check-outs and guest information.
• Coordinate cleaning, maintenance and other property-related services, and liaise with cleaners, maintenance teams and property owners.
• Maintain accurate calendars across booking platforms and monitor guest reviews to keep satisfaction high.
• Assist with listing updates, property information, pricing and availability.
• Escalate urgent guest or property issues and keep accurate records with regular operational updates.

Required profile

• Fluent French and English, written and spoken.
• Previous experience in short-term rentals, hospitality, property management or guest services.
• Familiarity with Airbnb, Booking.com and VRBO.
• Strong written communication, customer service, organization and attention to detail; able to multitask and work independently remotely.
• Availability for flexible hours, including weekends or occasional holidays.

Required skills

• Preferred: experience with PMS/channel management systems such as Guesty, Hostaway, Hostfully or Hospitable.
• Preferred: knowledge of STR operations and guest experience best practices, and familiarity with PriceLabs, Slack, Google Workspace and task-management tools.

What we offer

• Fully remote position.
• Competitive salary based on experience.
• Opportunity to work with an international STR portfolio and growth within the property management and operations team.
• Dynamic, collaborative remote work environment.