Sales Support Associate

About the role

As a Sales Support Associate you will help activate and configure customer accounts on Infobip’s cloud communication platform. You will work closely with internal teams to ensure smooth onboarding, pricing updates and operational efficiency.

Key responsibilities

• Assist in account activation, including email domain setup, number ordering and free‑trial configuration.
• Support creation and management of user accounts and billing information under supervision.
• Implement and maintain automatic pricing features, price changes and route updates for accounts.
• Review sender costs (e.g., Viber, WhatsApp) and help apply automatic price updates.
• Perform operational tasks such as bulk price updates in Salesforce CPQ and suggest process improvements.
• Assist partnership teams in creating new customers in Salesforce and setting up accounts in the Super User system.

Required profile

• Experience in customer service or client‑facing support roles.
• Strong time‑management and ability to prioritize multiple requests.
• Excellent written and verbal communication in English.
• Curious, detail‑oriented, eager to learn from data and work collaboratively.
• Internal client‑service mindset, treating colleague requests with the same care as external customers.

Required skills

• Salesforce (including CPQ)

What we offer

• Competitive compensation with performance‑driven bonuses.
• Flexible work arrangements combining onsite collaboration with remote work and flexible hours.
• Opportunities for growth within a global, AI‑first organization.