Multi-Property General Manager, Sheraton Asuncion & Aloft

About the role

Sheraton Asuncion is looking for a General Manager to act as the primary strategic business leader of a full-service property and to lead a designated cluster of properties. The role covers all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment. Relocation assistance is available.

Key responsibilities

• Lead the leadership teams in developing and implementing property-wide strategies and ensure brand service strategy and brand initiatives are implemented.
• Build relationships with key customers personally and proactively generate demand through sales engines.
• Serve as the principal interface with property ownership, manage owner expectations and build owner loyalty.
• Oversee the performance of the cluster of managed properties and handle pre-opening processes for new build units.
• Set goals and expectations for direct reports, identify leadership on the property and motivate the team toward operational excellence.
• Develop market deployment strategies, support revenue management and keep the team focused on proactive and reactive selling.
• Manage the owner relationship as a business partnership while balancing owner and company interests.
• Identify profitability drivers, align pricing and positioning with the brand strategy and champion change to keep the property profitable.
• Support sales and revenue management activities to drive RevPAR growth year over year and oversee alignment of revenue strategies across area properties.
• Hold staff accountable, use an open-door policy and communicate clear property goals.
• Conduct annual performance appraisals, hire executive committee members and create individual development plans.

Required profile

• Fluent English.
• Previous General Manager experience required.
• Either a 2-year degree in Business Administration, Hotel and Restaurant Management or a related major with 8 years of experience in management operations, sales and marketing, or a 4-year degree with 6 years of experience in those areas.