French‑Speaking Short‑Term Rental Virtual Assistant

About the role

We are seeking a French‑speaking Short‑Term Rental (STR) Virtual Assistant to support the daily operations of our international portfolio. The role is fully remote and involves managing guest communications, reservations, and property services across multiple platforms.

Key responsibilities

• Communicate with guests in French and English on Airbnb, Booking.com, VRBO and other channels.
• Respond promptly to guest inquiries, requests, and issues throughout their stay.
• Manage reservations, availability, check‑ins, check‑outs and maintain accurate calendars.
• Coordinate cleaning, maintenance and other property‑related services.
• Monitor guest reviews and help maintain high satisfaction standards.
• Assist with listing updates, pricing, and availability.
• Escalate urgent guest or property issues when necessary.
• Maintain accurate operational records and provide regular updates.

Required profile

• Fluent in French and English, written and spoken.
• Previous experience in short‑term rentals, hospitality, property management or guest services.
• Ability to work independently in a remote environment and flexible hours, including weekends.

Required skills

• Experience with Airbnb, Booking.com and VRBO platforms.
• Familiarity with PMS/channel management tools such as Guesty, Hostaway, Hostfully or Hospitable.
• Knowledge of pricing tools like PriceLabs.
• Proficiency with Slack, Google Workspace and task‑management platforms.

What we offer

• Fully remote position.
• Competitive salary based on experience.
• Opportunity to work with an international STR portfolio.
• Growth opportunities within the property management and operations team.
• Dynamic and collaborative remote work environment.