Customer Service Representative / Admin Assistant

About the role

Lago is looking for a dedicated Customer Service Representative and Admin Assistant to provide exceptional support to customers while handling key administrative tasks that keep the business running smoothly.

Key responsibilities

• Respond promptly to customer inquiries via email, phone, and chat, delivering accurate information.
• Process orders, returns, and refunds according to company policies.
• Maintain customer records and databases, ensuring data is current.
• Coordinate with internal departments to resolve issues and answer questions.
• Perform administrative duties such as scheduling appointments, data entry, and document preparation.
• Assist management in preparing reports and analysing customer feedback.

Required profile

• At least 3 years of experience in customer service, administrative support, or a related field.
• Strong written and verbal communication skills in English.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Proficiency with Google Workspace (Sheets, Docs, Gmail) or similar tools.
• Reliable internet connection and a quiet remote‑work environment.

What we offer

• Remote work from anywhere, supporting work‑life balance.
• Opportunities for growth and role development within a dynamic team.
• An innovative culture focused on data‑driven problem solving.