Administrative Assistant – Bilingual Operations & Client Support

About the role

Our client, a U.S. financial services company, is looking for a full‑time remote Administrative Assistant to support daily office operations during U.S. Eastern business hours. The role is bilingual, requiring you to handle calls and emails in both English and Spanish while providing routine administrative and customer‑service support.

Key responsibilities

• Answer incoming calls and emails in English and Spanish.
• Organise client files and documents to keep records up to date.
• Follow up on missing information and ensure completeness of client data.
• Provide routine administrative and customer‑service assistance, escalating complex issues to management.

Required profile

• Fluency in written and spoken English and Spanish.
• Previous experience in administrative or customer‑service roles.
• Strong organisational skills and attention to detail.
• Reliable, punctual and able to work independently.

Required skills

• Proficiency with standard office software such as email, word processing and spreadsheets.

What we offer

• Full‑time remote position with work scheduled during U.S. Eastern business hours.
• Payment in USD or local currency, according to candidate preference.
• Opportunity to work for a growing financial services firm.