Account Specialist

About the role

As an Account Specialist, you’ll play a key role in supporting our Enterprise Accounts and keeping maintenance operations running smoothly. You’ll monitor work orders, identify potential issues before they escalate, and ensure projects continue moving forward while providing Account Managers with accurate, timely visibility into account activity.

Key responsibilities

• Monitor work orders across assigned Enterprise Accounts and identify potential escalation risks.
• Review work order queues daily to ensure requests continue progressing through the workflow.
• Identify stalled work orders, missing information, unassigned vendors, pending approvals, and other potential blockers.
• Update work order statuses, notes, and records across multiple Property Management Systems (PMS).
• Maintain accurate and up‑to‑date documentation of concerns, decisions, and account activity.
• Proactively escalate operational risks and provide clear visibility to the Account Management team.
• Support Account Managers by identifying and addressing potential customer‑facing issues before they occur.

Required profile

• Strong written and spoken English (C1+).
• Excellent organizational and attention‑to‑detail skills.
• Ability to identify problems, prioritize tasks, and take initiative.
• Comfortable working with web‑based platforms and managing multiple software systems.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Previous experience in operations, customer service, account support, administration, or a similar role is a plus.

What we offer

• Salary of $1,200 USD per month.
• Hybrid work model.
• Social security benefits (IPS).
• Private health insurance (Asismed VIP), fully covered by the company.
• Professional, multicultural work environment with opportunities for career growth.