Product Operations Associate

About the role

The Product Operations Associate acts as a vital bridge between travel suppliers, connectivity providers, the reservations team, and UJV’s information systems. You will ensure that hotel and travel service data are accurately entered, maintained, and made available for agents and customers through our booking platform.

Key responsibilities

• Onboard, verify, and manage supplier details such as hotel markup, commissions, room data, and fees.
• Enter and update product information in UJV’s database promptly and accurately.
• Support sales agents by answering supplier‑related inquiries and resolving booking discrepancies.
• Maintain and refresh content including itinerary descriptions, general information, and terms & conditions.
• Collaborate with suppliers and internal teams to troubleshoot system errors or incorrect bookings.
• Conduct quality‑assurance checks to ensure data accuracy and propose corrective actions.
• Lead special projects aimed at improving operational processes and efficiency.

Required profile

• 1–2 years of experience in hotel product setup, travel agency operations, or inventory management.
• Degree in Tourism, Business, or a related technical field is a plus.
• Strong independence, multitasking ability, and a commitment to 100% data accuracy.

Required skills

• Experience interpreting and troubleshooting XML data feeds or API connectivity issues.
• Advanced Excel skills (Pivot Tables, VLOOKUP).
• Proficiency with Google Workspace.
• Familiarity with GDS platforms such as Amadeus or Sabre, and CRS/CMS tools.