Retention Agent – Latin America

About the role

We are seeking a driven and client‑focused Account Manager to support business growth through client engagement, retention, and relationship management across Latin America.

Key responsibilities

• Serve as the primary point of contact for existing clients.
• Build and maintain strong client relationships to enhance loyalty and trading activity.
• Analyze client behavior to identify opportunities to increase engagement, deposits, and trading volume.
• Proactively re‑engage inactive or dormant clients.
• Keep clients informed about promotions, campaigns, and market updates.
• Collaborate closely with Sales, Marketing, and internal stakeholders on retention strategies.
• Monitor client satisfaction and resolve issues promptly.
• Achieve KPIs related to client retention, reactivation, and trading activity growth.

Required profile

• Experience in Forex, CFDs, or financial services is an advantage.
• Strong understanding of financial markets and trading platforms.
• Excellent communication and relationship management skills.
• Analytical, results‑oriented, and sales‑driven mindset.
• Ability to thrive in a fast‑paced and target‑driven environment.