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5 anos de experiencia

Competencias

IT Service Management Systems Administration Windows Server Linux Network Troubleshooting Cybersecurity Fundamentals Firewall/VPN Access Control Incident Management User & Team Training Technical Documentation Infrastructure Reliability Virtualization Cloud Concepts Backup & Disaster Recovery

Experiencia

IT Service Manager / IT Manager

Djiboutian Coast Guard

Coordinated day‑to‑day IT service activities to ensure availability and reliability of operational systems. Administered and maintained Linux servers and Windows Server environments, handling system, application, user account and network issues. Trained and supported IT staff on Linux, Windows Server administration and structured troubleshooting practices. Promoted secure IT practices, produced technical documentation and ensured consistent incident and service request handling.

IT Service Agent

Banking Sector

Provided critical IT support in a banking environment, managing servers, networks and business applications. Diagnosed and resolved hardware, software, connectivity and user‑access problems, ensuring high availability and responsiveness. Assisted users with IT tools and operational procedures, contributing to reliable business operations.

Formacion

Professional Master’s Degree in Cybersecurity

Idiomas

Francais

fluent

English

fluent

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