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Competencias
Experiencia
Support Account Manager
Veeam Software
2024-10 -
Act as the primary liaison for enterprise accounts, coordinating issue resolution across product, engineering and sales teams. Drive strategic account planning and upsell opportunities while ensuring high‑level customer satisfaction. Utilize Veeam backup and virtualization products to design tailored solutions for clients in the D.C. area.
Senior Support Engineer
Veeam Software
2024-04 - 2024-10
Provided advanced technical support for complex backup and virtualization issues, mentoring junior engineers and leading incident response. Managed escalations for high‑priority enterprise customers and contributed to knowledge‑base articles.
Specialist Support Engineer
Veeam Software
2023-09 - 2024-04
Handled specialist-level tickets involving multi‑site Veeam deployments, performed root‑cause analysis and coordinated with product development for bug fixes. Delivered on‑site assistance for critical migrations.
Support Engineer
Veeam Software
2022-08 - 2023-09
Resolved day‑to‑day support tickets for Veeam backup and replication products, maintained ticket queues and ensured SLA compliance. Assisted in the rollout of new software releases to enterprise clients.
Senior Systems Administrator
Leidos
2020-06 - 2022-07
Supported congressional staff and House members, ensuring continuous operation of critical IT infrastructure. Managed Windows Server environments, performed Active Directory migrations, and led a regional team of printer technicians supporting over 2,000 devices.
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Ultima actualizacion: hace 19 horas