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3 anos de experiencia

Competencias

Multi-tasking Teamwork Time Management Effective Communication Content Moderation Customer Service Problem Solving Creative Thinking Remote Diagnostics Technical Support

Experiencia

Content Moderator

Bytedance

2022-01 - 2024-12

Reviewed large volumes of user‑generated text, images, videos and links to ensure compliance with platform policies. Enforced community standards by identifying and removing hate speech, harassment and graphic material. Collaborated with cross‑functional teams to improve moderation guidelines and reporting processes. Utilised internal moderation tools and dashboards to track performance metrics and maintain high accuracy rates.

French Agent Customer Service

Intelcia

2021-01 - 2022-12

Provided French‑language support to customers, handling inquiries and technical issues related to products and services. Conducted remote diagnostics using specialised software tools to identify and resolve problems efficiently. Assisted in content review tasks, ensuring compliance with company standards. Delivered clear troubleshooting guidance, contributing to improved customer satisfaction scores.

Formacion

Bachelor degree, AIN CHOCH University

Idiomas

English

fluent

French

fluent

Arabic

native

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Ultima actualizacion: hace 19 horas