Italian‑Speaking Short‑Term Rental Virtual Assistant

About the role

We are seeking an Italian‑speaking Virtual Assistant to manage day‑to‑day operations of our short‑term rental portfolio. The role is fully remote and requires fluent communication in both Italian and English, supporting guests, owners, and service providers.

Key responsibilities

• Respond to guest inquiries, booking requests, check‑in/check‑out questions, and resolve issues via Airbnb, Booking.com, VRBO, email and messaging platforms.
• Coordinate cleaning, maintenance, and other property‑related services.
• Monitor reservations, calendars, availability, and guest information.
• Assist with listing updates, pricing adjustments, and property information.
• Maintain accurate records and follow established short‑term‑rental operational procedures.
• Track reviews and guest feedback, escalating problems when needed.

Required profile

• Fluent written and spoken Italian and English.
• Previous experience in short‑term rentals, property management, hospitality or guest services.
• Ability to multitask, work independently and handle flexible hours, including weekends.
• Strong attention to detail and a customer‑focused mindset.

Required skills

• Airbnb platform
• Booking.com platform
• VRBO platform
• Guesty (or similar PMS/channel management tool)
• Hostaway (or similar PMS/channel management tool)
• Hostfully (or similar PMS/channel management tool)

What we offer

• Competitive salary based on experience.
• Remote work opportunity.
• Long‑term growth potential within an international portfolio.
• Supportive and collaborative team environment.