IT Office Support Consultant – Talent Pool

About the role

The Inter-American Development Bank (IDB) is building a talent pool of qualified IT Office Support Consultants to serve its offices across Latin America and the Caribbean. Selected candidates will be considered for future assignments providing end‑user IT support to IDB personnel.

Key responsibilities

• Deliver on‑site IT support for hardware, software, connectivity and training needs.
• Provision, configure and maintain standard workstations throughout their lifecycle.
• Maintain web‑conferencing equipment to ensure optimal performance.
• Assist with networking, telecommunications, security systems and coordinate with local service providers.
• Support the rollout of new IT initiatives and act as a liaison with other IT teams.
• Document incidents and actions in ticketing systems, reports and dashboards.

Required profile

• Academic degree in Computer Science or equivalent.
• Minimum 2 years of professional experience in IT support.
• Experience in customer support and basic project management concepts.
• Proficiency in English and one official IDB language (Spanish, French or Portuguese).

Required skills

• Microsoft Windows 10
• Microsoft Office 365
• Active Directory
• VMware / VDI
• Android and iOS mobile device support
• ITIL incident and service request processes
• Knowledge of ISO 9001:2015
• Familiarity with AI and generative AI technologies

What we offer

• Access to a talent pool for future IT support assignments across multiple countries.
• Opportunity to work within a leading development finance institution.