Installation Coordinator – Remote

About the role

Our client, a growing playground equipment supplier, is looking for an Installation Coordinator (also called Operations Coordinator) to manage the end‑to‑end installation process for customers. This full‑time remote role serves as the main liaison between customers and installers, ensuring a smooth and positive installation experience.

Key responsibilities

• Oversee 50‑100 active installation jobs at any time.
• Communicate with customers to educate them on the installation process.
• Coordinate with installers, providing necessary resources and scheduling installations.
• Maintain job timelines and act as the primary point of contact between customers and installers.
• Troubleshoot and resolve issues that arise on site.

Required profile

• Relevant experience in construction or working with contractors.
• Strong problem‑solving and customer‑service abilities.
• Excellent organizational and communication skills in English.
• Proactive, detail‑oriented, inquisitive and collaborative mindset.

Required skills

• Airtable
• Shopify
• Excel (or other spreadsheet software)

What we offer

• Full‑time remote position (Monday‑Friday, 8 AM‑5 PM Central Time).
• Payment in USD or local currency, based on candidate preference.
• No weekend work except occasional urgent issue resolution.
• Flexibility for lunch breaks and appointments.